Refund Policy
1. General Policy
Refunds for freight forwarding services are considered only under specific circumstances as outlined below. Our company is committed to providing reliable services; however, due to the nature of logistics and third-party involvement, refunds are subject to the terms of this policy.
2. Non-Refundable Charges
Service fees for administrative tasks, customs clearance, documentation, and booking confirmations are generally non-refundable once the process has commenced. Charges paid to carriers, customs authorities, or other third parties are non-refundable once paid.
3. Refund Eligibility Refunds may be issued in the following cases:If the shipment is canceled by the client before any service has been rendered or before booking confirmation, a full refund of the paid amount may be granted, minus any non-recoverable third-party costs.If we fail to provide the agreed services due to our fault or negligence, a full or partial refund may be issued proportionally to the affected service.If the shipment is lost or damaged due to our proven negligence and insurance does not cover the loss, a refund may be considered.
4. Refund Request Procedure
All refund requests must be submitted in writing within 14 days. from the date of the issue or service failure. The request should include relevant documentation such as booking confirmation, invoices, and proof of payment. We reserve the right to investigate the claim and request additional information.
5. Refund Processing
Approved refunds will be processed within 30 days after verification. Refunds will be made using the original payment method unless otherwise agreed. No interest or compensation will be paid on refunded amounts.
6. Exceptions
Refunds will not be issued for delays, losses, or damages caused by force majeure events, carrier actions, customs authorities, or circumstances beyond our control. Partial shipments or services already rendered are not eligible for full refunds.
7. Contact Information
For refund requests or questions regarding this policy, please contact:
NZRP Inc.
Email: Pllogistics20@gmail.com
Phone: +1 929 5336982
Whatsapp: +7 705 4437273
Privacy policy
1. Introduction
PLLogistics is committed to protecting the privacy and security of the personal and business information of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in connection with our freight forwarding services.
2. Information We Collect
We may collect the following types of information: Personal Identification Information: Name, contact details (email, phone number, address), identification documents, and other information necessary for shipment processing and customs compliance. Business Information: Company name, tax identification numbers, billing and payment details, shipment details, and contract information. Shipment Information: Details about goods shipped, origin and destination addresses, customs declarations, and tracking information. Technical Information: IP address, browser type, device information, and usage data collected through our website or digital platforms.
3. How We Use Your Information
We use the collected information to: Provide and manage freight forwarding and related logistics services. Process shipments, customs clearance, billing, and payments. Communicate with you regarding your shipments, service updates, and customer support.Comply with legal and regulatory requirements, including customs and security regulations.Improve our services and website functionality.Send marketing communications if you have opted in to receive them.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with: Service Providers and Partners: Carriers, customs brokers, insurance companies, and other third parties involved in shipment handling. Regulatory Authorities: Customs, transportation security agencies, and other government bodies as required by law. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. Legal Requirements: To comply with legal processes, respond to lawful requests, or protect our rights and property.
5. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and secure data storage.
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including: Accessing and obtaining a copy of your data. Requesting correction or deletion of inaccurate or incomplete data. Objecting to or restricting processing of your data. Withdrawing consent where processing is based on consent. Data portability. To exercise these rights, please contact us at the details below.
8. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services constitutes acceptance of the updated policy.
9. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
NZRP Inc.1409 West 7 street, unit 4, Brooklyn, NY, 11204.
Email: Pllogistics20@gmail.com
Phone: +1 929 5336982
Whatsapp: +7 705 4437273